top of page

Return Policy

Bulk Custom Order Return Policy

Because all bulk custom orders are made specifically for each customer, all sales are final. We do not accept returns, exchanges, or cancellations on custom-printed or personalized items.

Please review your artwork proof, garment selections, colors, sizes, quantities, and spelling carefully before approving your order. Once artwork has been approved and production has begun, changes or cancellations cannot be made.

Defective or Incorrect Orders

If your order arrives with a printing defect or if we made an error that does not match your approved artwork or order details, please notify us within 7 days of delivery.

To report an issue, please email info@idesignables.com with:

  • A description of the issue

  • Photos clearly showing the problem

If the issue is determined to be the result of our error, we will, at our discretion, replace the affected items or provide another appropriate resolution at no additional cost.

Size & Color Variations

Customers are responsible for selecting garment styles, colors, and sizes before production begins. Because garments are custom decorated:

  • We cannot accept returns or exchanges due to incorrect size selection.

  • Slight color variations may occur due to monitor settings, garment dye lots, and the printing process.

  • Garment measurements may vary slightly from manufacturer specifications.

Carrier Damage

If your package arrives damaged, please contact us within 7 days of delivery and retain all packaging so we can assist you with filing a claim if necessary.

Individual Custom Order Return Policy

At iDesignables, each item is custom-made specifically for you. Because of the personalized nature of our products, all custom sales are final.

We do not accept returns, exchanges, or refunds for:

  • Incorrect size selection

  • Change of mind

  • Color preferences

  • Customer-provided spelling, design, or personalization errors

  • Event-specific apparel after production has begun

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or does not match the order you placed, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please email info@idesignables.com with:

  • A description of the issue

  • Clear photos of the item

If the issue is determined to be the result of our error or a manufacturing defect, we will replace the item or provide another appropriate resolution at no additional cost.

Event Orders

Orders placed at sporting events, tournaments, festivals, or other on-site events are custom-produced specifically for that event. Because these items are made to order, they are subject to the same return policy outlined above.

Questions

If you have any questions or concerns about your order, please contact us at info@idesignables.com. We are committed to providing quality products and excellent customer service and will do our best to resolve any issues promptly.

bottom of page