Shipping Policy
Individual Custom Apparel Orders
Each item is custom-made or decorated specifically for your order.
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Orders typically ship within up to 2 weeks from the date your order is placed.
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Many orders ship much sooner, and some in-stock items may ship the same or next business day.
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Production times may be longer during peak seasons, holidays, or due to supplier inventory delays.
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If your order is affected by an unexpected delay, we will contact you with an updated estimated ship date.
Need your order by a specific date? Please contact us before placing your order. We are happy to let you know if we can meet your deadline.
Bulk Orders
Bulk order production begins only after all artwork has been approved and any required payment or deposit has been received.
Typical production time is approximately 2 weeks from final artwork approval, but larger orders, specialty products, or supplier delays may extend this timeframe.
To help keep your order on schedule:
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Artwork approvals should be returned promptly.
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Changes requested after artwork approval may delay production and shipping.
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Production timelines reset if significant artwork changes are requested after approval.
Shipping
Once your order has been completed, it will be shipped promptly. Please not that shipping transit times are separate from production times and are determined by the shipping carrier.
Tracking information will be emailed once your order ships.
Shipping Delays
While we work hard to meet estimated production and shipping dates, they are estimates only and are not guaranteed. Delays caused by suppliers, shipping carriers, weather, holidays, or circumstances beyond our control may affect delivery times.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address. Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.
Lost or Damaged Packages
Please notify us within 7 days of delivery if your package arrives damaged or appears to be lost. We will work with the shipping carrier to assist in resolving the issue.
Questions
If you have questions about your order or production timeline, please contact us at info@idesignables.com.
